02/02/2016

Switching From Bing To Google Maps

We will soon be transitioning our map provider in Fleet Director from Bing to Google.  This change requires you to update to the latest version of Silverlight. Once the map takes effect, you will be prompted to make these updates once you log into Fleet Director. When you log in, click OK to update to Silverlight version 5 runtime.  Once that is updated, you will be asked to run the Fleet Director plug-in which will update and install the items described below. 

Computer administrative rights are needed to perform this update. If you do not have admin rights on the computer(s) that runs Fleet Director, please inform your IT administrator of the coming change so that necessary steps are taken.

Click here to see how Google Maps will be activated on your account.

Items that will be updated on your computer:

  • Your current Silverlight runtime version will be updated to the most recent released version – Silverlight version 5.
  • The Fleet Director plug-in installation will make a registry update and it will install a code signing certificate named TTCodeSignCert.pfx issued to Teletrac by Comodo Certificate Authority under the current users “Trusted Publishers” certificate store.
 
Browser/OS Compatibility IE 9 IE 10 IE 11 Chrome Mozilla
Microsoft XP XP does not support IE 9
 
XP does not support IE 10
 
XP does not support IE11
 
Chrome no longers supports Silverlight Not a recommended browser 
Windows 7 Recommended and supported Recommended and supportedโ€‹ Recommended and supported Chrome no longers supports Silverlight Not a recommended browser 
Windows 8 Recommended and supported Recommended and supportedโ€‹ Recommended and supported Chrome no longers supports Silverlight Not a recommended browser 
Windows 10 Recommended and supported Recommended and supportedโ€‹ Recommended and supported Chrome no longers supports Silverlight Not a recommended browser 

Note: Mac OS and Safari and Edge browsers do not support Silverlight

 

We will continue to provide updates via the log-in page banner, email, and the community tab as they become available.  We will also announce the specific day this change will take place to help you prepare for this update.

If you or your IT admin have any questions, please have them contact customer support via email or phone:

Customer support can be reached at: 

US Support: 800-500-6009 or email us at support@teletrac.com.

UK Support: 0345 604 8813 or email us at fleetsupport@teletrac.co.uk

Thank you,

Teletrac Support Team