Other Updates

How to Update to Google Maps

When you initially login you get the following pop up in FD9

Another view

Selecting Cancel will allow you to continue to Login, but not show you any map

Clicking OK takes you to the following screen, Select Run:

You will see this briefly

and then

Fleet Director doesn’t restart, it refreshes.  The user does not need to log in again.

Switching from Bing to Google Maps Instructions

In the coming weeks we are transitioning our map provider in Fleet Director 9 from Bing to Google.  This change requires you to update to the latest version of Silverlight. Once the map takes effect, you will be prompted to make these updates once you log into Fleet Director. When you log in, click OK to update to Silverlight version 5 runtime.  Once that is updated, you will be asked to run the Fleet Director 9 plug-in which will update and install the items described below. 

Computer administrative rights are needed to perform this update. If you do not have admin rights on the computer(s) that runs Fleet Director 9, please inform your IT administrator of the coming change so that necessary steps are taken.

Items that will be updated on your computer:

• Your current Silverlight runtime version will be updated to the most recent released version – Silverlight version 5.
• The Fleet Director 9 plug-in installation will make a registry update and it will install a code signing certificate named TTCodeSignCert.pfx issued to Teletrac by Comodo Certificate Authority under the current users “Trusted Publishers” certificate store.

We will continue to provide updates via the log-in page banner, email, and the community tab as they become available.  We will also announce the specific day this change will take place to help you prepare for this update.

If you or your IT admin have any questions, please have them contact customer support via email or phone:

Customer support can be reached at: 

US Support: 800-500-6009 or email us at support@teletrac.com.

UK Support: 0345 604 8813 or email us at fleetsupport@teletrac.co.uk

Thank you,

Teletrac Support Team

Switching from Bing to Google Maps Instructions

In the coming weeks we are transitioning our map provider in Fleet Director 9 from Bing to Google.  This change requires you to update to the latest version of Silverlight. Once the map takes effect, you will be prompted to make these updates once you log into Fleet Director. When you log in, click OK to update to Silverlight version 5 runtime.  Once that is updated, you will be asked to run the Fleet Director 9 plug-in which will update and install the items described below. 

Computer administrative rights are needed to perform this update. If you do not have admin rights on the computer(s) that runs Fleet Director 9, please inform your IT administrator of the coming change so that necessary steps are taken.

Items that will be updated on your computer:

• Your current Silverlight runtime version will be updated to the most recent released version – Silverlight version 5.
• The Fleet Director 9 plug-in installation will make a registry update and it will install a code signing certificate named TTCodeSignCert.pfx issued to Teletrac by Comodo Certificate Authority under the current users “Trusted Publishers” certificate store.

We will continue to provide updates via the log-in page banner, email, and the community tab as they become available.  We will also announce the specific day this change will take place to help you prepare for this update.

If you or your IT admin have any questions, please have them contact customer support via email or phone:

Customer support can be reached at: 

US Support: 800-500-6009 or email us at support@teletrac.com.

UK Support: 0345 604 8813 or email us at fleetsupport@teletrac.co.uk

Thank you,

Teletrac Support Team

Get Instant Email or SMS Alerts For Unauthorized Vehicle Use, Speeding And More

Fleet Director’s Alerts feature enables users to stay connected to their fleet’s every move at any time. When exception conditions are triggered or messages are sent, such as when a vehicle is traveling against a preset speed limit or during after-hours, an alert is instantly sent, allowing fleet managers to quickly respond.

Teletrac’s GPS Tracking iPhone App Now Offers User Inactivity Timeout; App Compatible With The New iOS 7

The newest feature from Teletrac’s iPhone app can automatically log out users after 20 minutes of inactivity. The User Inactivity Timeout triggers a pop-up screen letting users know they are logged out.

In addition, the Teletrac iPhone app has been upgraded for compatibility with the new iOS 7.